Newsletter 03

HEI-UP Newsletter no. 3


Manage your processes efficiently with the HEI-UP BPM Framework for Higher Education Institutions


Are you:

  • Working in a higher education institution?
  • A representative of other industry?
  • Motivated to become more efficient and competitive within your area?
  • Looking for new development opportunities?
  • Thinking of setting up or improving your business processes?

If the answer of any of these questions is yes, than

Attend the FREE HEI-UP e-learning course


What is HEI-UP?

HEI-UP (Improving Business Processes in Higher Education Institutions) is an European project focused on upgrading BPM in HE (higher education) institutions through a common managerial model and offering an e-learning course for HEI managers under the umbrella of the European Certification and Qualification Association (ECQA).


Why business processes?

Business process management (BPM) has been argued to be a more effective and efficient way of managing organizations than a traditional hierarchical management approach.

Today, the most successful universities are business-oriented. An efficient BPM builds up an ideal environment for achieving a high level of pedagogical, research and administrative staff, and above all, student satisfaction.


Target group

This e-learning course is targeted to:

  • higher education institutions’ management, administrative, teaching staff and researchers (universities, faculties, high-schools or similar)
  • students (BSc., MSc.) of management or similar



The overall aim of this course is to provide an introduction to the study of BPM (Business Process Management) in higher education institutions, with a focus on the following HEI processes and their implications for the management improvement

  • teaching processes
  • studying processes
  • research processes
  • development processes
  • management processes

Upon successful completion of this course, you should be able to:

  • Identify the main process areas within higher education institutions.
  • Identify the processes within process group.
  • Identify activities, inputs, outputs, key performance indicators and roles within each process group.
  • Identify strong and weak points within the processes of the organization you’re working for.


Course overview and agenda

To successfully complete the e-learning course you will need to devote at least two to eight hours every week over the five weeks of the course. In that time you should watch the video/voice lectures, study the materials, and participate in online discussions.

The course will start on the 30th of September with an introduction webinar. The webinar will be held scheduled from 10:00 to 11:00 and 18:00 to 19:00 CET.

Each week a new topic will be presented and discussed. The course will start with the topics research processes and development processes.


Examination and certification

After the participant has successfully finished the e-learning course, he/she will have the possibility to apply for a certificate, issued by the ECQA - European Certification and Qualification Association, by attending an online exam.

More information about the certification and examinations procedures can be found on the ECQA Website


How to register for the e-learning course? 

A registration guide is published on the project website in the section online training


Feel free to contact Damjan Ekert (ISCN), dekert(at) for more information about the  e-learning course.


We look forward to welcome you in the HEI-UP e-learning course!

Your HEI-UP Team.